书籍目录

1

第一章管理概述

Chapter 1Introduction to Management第一节管理的内涵/2

Implications of Management第二节管理主体与客体/3

Subjects and Objects of Management第三节管理组织结构与管理职能/8

Management Organization Structure and Management Function

15

第二章督导与酒店督导概述

Chapter 2Introduction to Supervision and Hotel Supervision第一节酒店督导的内涵/16

Implications of Hotel supervision第二节酒店督导的管理职能/21

Management Function of Hotel Supervision第三节衡量优秀酒店督导的八项标准/29

The Eight Standards of Excellent Hotel Supervision

35

第三章团队建设与管理

Chapter 3Team Building and Management第一节团队概述/36

Introduction to Teamwork第二节团队建设阶段与工作方法/44

The Stages and Approaches for Making a Team第三节培育团队精神/49

Raising teamwork spirits

56

第四章领导技能

Chapter 4Leadership第一节领导影响力的运用/57

Application of Leadership第二节形成自己的领导风格/63

Forming Leadership Styles第三节提高领导素质/70

Improving leaders’qualities目录

76

第五章激励技能

Chapter 5Incentive Skills第一节激励的原理、理论及应用/77

Incentive principles, Theory and Application第二节工作中的激励技巧/85

Incentive Skills in the Working Environment

93

第六章管理沟通

Chapter 6Management Communication第一节管理沟通概述/94

Introduction to Management Communication第二节有效的管理沟通/102

Effective Management Communication第三节常用的沟通方式与沟通技巧/110

Commonlyused Communication Methods and Skills

119

第七章时间管理

Chapter 7Time Management第一节时间管理概述/120

Introduction to Time Management第二节时间分析的方法/122

The Methods for Time Control Analysis第三节时间管理的技巧/126

Time Management Skills

131

第八章前厅部督导管理

Chapter 8Front Office Supervision Management第一节前厅部督导工作职责和内容/132

Front Office Supervision Duties and Worklist第二节前厅督导管理程序与规范/139

Operational Process and Regulations of Front Office Supervision第三节前厅督导管理案例分析/146

Front Office Supervision Management and Related Case Analysis

152

第九章客房部督导管理

Chapter 9Housekeeping Supervision Management第一节客房部督导管理职责和内容/153

Housekeeping Supervision Management Function and Worklist第二节客房督导工作程序与规范/159

Operational Process and Regulations of Housekeeping Supervision第三节客房督导管理案例分析/165

Housekeeping Supervision Management and Related Case Analysis

170

第十章餐饮部督导管理技能

Chapter 10the food and beverage department Supervision Management Skills第一节餐饮部督导管理职责和内容/171

the food and beverage department Supervision Management Function and Worklist第二节餐厅督导工作检查标准/175

restaurant Supervision And Inspection Standards第三节餐厅督导工作程序规范/178

Operational Process and Regulations of restaurant Supervision第四节餐厅督导管理案例分析/192

restaurant Supervision Management and Related Case Analysis

198

参考文献

References