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- 现代酒店英语（活页版）
- 作者：陈冬梅,麦毅菁
- 策划编辑：王乾
- ISBN：978-7-5772-2482-4
- 图书开本：16
- 出版日期：2026-01-29
- 定价：59.80元
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图书简介
《现代酒店英语（活页版）》是广东省精品在线开放课程和广东省继续教育优质网络课程“酒店英语”的配套教材。本教材为校企联合开发，以职业能力为导向，系统覆盖客房预订服务、前台服务、礼宾服务、客务中心服务、餐厅服务、酒吧服务、康乐服务、客房服务等一线岗位工作场景。教材采用模块化活页设计，在学习任务中融入真实工作情境、岗位知识、术语表达、操作标准、情境视频跟学、实操演练、待客之道、评价标准等内容，全方位培养学生的涉外酒店服务能力，适用于旅游与酒店管理专业教学及行业培训。
书籍目录
目录
Module 1 Room Reservation Services
Task 1 Making a Room Reservation ／2
Task 2 Adjusting a Room Reservation ／13
Task 3 Canceling a Room Reservation ／19
Self？assessment Checklist for Room Reservation Services ／25
Path to Perfection: Assessment for Advancement ／26
Module 2 Front Desk Services
Task 1 Checking in a Guest ／29
Task 2 Checking out a Guest ／42
Self？assessment Checklist for Front Desk Services ／50
Path to Perfection: Assessment for Advancement ／51
Module 3 Concierge Services
Task 1 Bell Service on Guests’ Arrival ／54
Task 2 Bell Service on Guests’ Departure ／64
Self？assessment Checklist for Concierge Services ／71
Path to Perfection: Assessment for Advancement ／71
Module 4 Services at the Guest Service Center
Task 1 Wake？up Service ／75
Task 2 Handling Amenity Requests ／81
Task 3 Laundry Service ／88
Task 4 Taking In？room Dining Orders ／95
Task 5 Dealing with Guest Complaints ／103
Self？assessment Checklist for Services at the Guest Service Center ／111
Path to Perfection: Assessment for Advancement ／111
Module 5 Restaurant Services
Task 1 Reserving a Table ／115
Task 2 Hosting ／121
Task 3 Taking Orders ／127
Task 4 Providing Services During the Meal ／136
Task 5 Settling the Bill ／144
Self？assessment Checklist for Restaurant Services ／151
Path to Perfection: Assessment for Advancement ／152
Module 6 Bar Services
Task 1 Taking a Drink Order ／155
Task 2 Serving Drinks and Having Small Talk ／165
Self？assessment Checklist for Bar Services ／173
Path to Perfection: Assessment for Advancement ／174
Module 7 Recreation Services
Task 1 Recreation Center Reservations ／178
Task 2 Gym Services ／188
Task 3 Swimming Pool Services ／197
Self？assessment Checklist for Recreation Services ／207
Path to Perfection: Assessment for Advancement ／207
Module 8 Housekeeping Services
Task 1 Cleaning and Turndown Services ／210
Task 2 Amenities Delivery and Laundry Pickup Services ／217
Self？assessment Checklist for Housekeeping Services ／225
Path to Perfection: Assessment for Advancement ／226
References ／227
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